Public transport: Take matatu nr. 106 or 108 at Koja Mosque Stage, get off at UNEP stage, off Limuru Road. Walk about 200m along UN Avenue to the Visitors' Pavillon at the main entrance (straight across the US Embassy). By car: On Limuru Road, turn onto UN Avenue and follow the directions above to the Visitors' Car Park (parking space is provided on the basis of first come, first served).
At least one day prior to your tour, please send a list of participant names and ID numbers to firstname.lastname@example.org. This will be forwarded to UN Security to enable access to the complex. All visitors above 18 years must present a national-issued ID to UN Security for clearance.
Payment can be done in cash only, prior to the tour in our office.
Arriving on Time
In order to avoid unnecessary delays, we kindly ask you to arrive 30 minutes before the tour starts. This leaves sufficient time for security clearance and for registering at the Visitors' Service office 5-10 minutes prior to the tour. Should you not be able to make it on time, please give us a call at +254-207-622-034.
Late Arrival Fee
Arriving late for a tour causes losses both to the service provided as well as displeasure to other visitors booked for the same tour. Therefore, if you arrive late without promptly communicating with us, you will be charged a late arrival fee. (Fee is to be determined based on the number of tour guides reserved for your tour.)
Similarly to arriving late, cancelling a tour in due time is also required in case you (and your group) are not able to make it. Cancellation or change of booking should always be done as soon as possible but never later than 1 day prior to the booked tour. May you fail to notice us on time, a cancellation penalty fee of 20,000 KES (per group between 1-20) will be charged. Booking confirmation implies that this policy has been read and understood.